Terms of service

Terms of Service — grae

Last Updated: May 2026

Welcome to grae. These Terms of Service (“Terms”) govern your use of the grae website and any purchases made from grae (“we,” “our,” “us”).

By accessing or using our website, you agree to these Terms.

1. General Use

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.

  • The information you provide is accurate and complete.

  • You will not use the website for any unlawful or unauthorized purpose.

We reserve the right to refuse service, cancel orders, or suspend accounts if misuse, fraud, or suspicious activity is detected.

2. Products & Availability

We aim to display product colors, details, and sizing as accurately as possible. However:

  • Actual colors may vary slightly due to screen settings and lighting.

  • Product availability is subject to change without notice.

  • Certain styles may be limited edition or restocked selectively.

grae reserves the right to discontinue products or modify pricing at any time.

3. Pricing & Payments

All prices are listed in INR (₹) unless stated otherwise.

We accept payments through secure third-party payment gateways. By placing an order, you authorize grae to process the payment method provided.

grae is not responsible for:

  • Payment failures caused by banks or gateways

  • Delays due to verification processes

  • Additional charges imposed by your bank or payment provider

4. Order Acceptance & Cancellation

Once an order is placed, you will receive an order confirmation email or message. This does not guarantee acceptance of the order.

We reserve the right to:

  • Cancel or refuse any order

  • Limit quantities purchased

  • Request additional verification before shipping

Orders may be canceled in cases including:

  • Incorrect pricing

  • Suspected fraud

  • Inventory issues

  • Incomplete customer information

If payment has already been processed, eligible refunds will be initiated accordingly.

5. Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary depending on:

  • Courier availability

  • Weather conditions

  • Regional restrictions

  • High-volume sale periods

grae is not liable for delays caused by third-party logistics partners once the order has been dispatched.

Customers are responsible for providing:

  • Correct shipping information

  • A complete and deliverable address

  • A reachable contact number

If an order is returned due to incorrect details or failed delivery attempts, reshipping charges may apply.

6. Returns, Exchanges & Refunds

Products are eligible for return or exchange only if they meet our return policy requirements.

Returned items must:

  • Be unused and unwashed

  • Have original tags attached

  • Be returned within the specified return window

grae reserves the right to reject returns that do not meet these conditions.

Refund processing timelines may vary depending on payment providers and banks.

Certain items may be marked as:

  • Final sale

  • Non-returnable

  • Exchange only

These conditions will be clearly mentioned on the product page where applicable.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Designs

  • Graphics

  • Product imagery

  • Videos

  • Text

  • Branding elements

are the exclusive property of grae and may not be copied, reproduced, distributed, or used without written permission.

Unauthorized use may result in legal action.

8. User Conduct

You agree not to:

  • Use the website for illegal or harmful activities

  • Attempt to hack, disrupt, or interfere with the website

  • Upload malicious code or spam

  • Impersonate another person or entity

  • Misuse discount codes or promotional campaigns

grae reserves the right to restrict access or terminate accounts violating these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, grae shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or data

  • Delays or disruptions beyond our control

  • Allergic reactions or misuse of products

All products should be used and cared for according to provided instructions.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Third-Party Services

Our website may contain links or integrations with third-party services including payment providers, shipping companies, Meta platforms, and social media channels.

grae is not responsible for the policies, content, or operations of third-party services.

12. Changes to Terms

We may update or modify these Terms at any time without prior notice.

Continued use of the website after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the courts of Delhi, India.

14. Contact Us

For questions regarding these Terms, please contact:

grae
Email: hello@grae.in
Instagram: @graemobb
Website: grae.in